Terms &  Conditions

Effective Date: November 7, 2025

Introduction

Welcome to IBurgers (“IBurgers,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, online ordering, pickup/delivery services, and any other features we provide (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

Company Information & Contact

IBurgers
311 E 45th St, New York, NY 10017, United States
Email: info@iburgers.com  |  Phone: +1 (646) 448-4686

Acceptance of Terms

By using the Services, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the Services.

Eligibility

You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use the Services. If you are under 18, you represent that you have permission from a parent or legal guardian.

Menu, Ingredients & Allergens

We strive for accuracy, but menu items, ingredients, prices, and availability may change without notice. Images are for illustration only. Allergen notice: Our kitchen may handle common allergens (e.g., wheat, soy, dairy, eggs, nuts, sesame). If you have allergies or dietary restrictions, please contact us before ordering.

Ordering, Payment & Pricing

  • Orders: Orders placed via our website or partner platforms are offers to purchase and are subject to acceptance and availability.
  • Pricing & Taxes: Prices are listed in USD and may exclude applicable taxes, fees, and delivery charges, which will be calculated at checkout.
  • Payment Processing: Payments are processed by third-party providers. We do not store full card numbers. See our Privacy Policy for details.
  • Tips/Gratuities: Optional tips may be collected and, where applicable, disbursed to staff or delivery partners.

Order Changes, Cancellations & Refunds

  • Changes/Cancellations: Once an order is in preparation or dispatched, changes or cancellations may not be possible. Contact us immediately for assistance.
  • Quality Issues: If something is wrong with your order, please contact us within a reasonable time so we can investigate and make it right.
  • Refunds: Any refunds or credits are provided at our discretion according to our policies and applicable law.

Pickup & Delivery

  • Pickup: Please arrive during operating hours and present your order details for verification.
  • Delivery: Delivery may be provided by us or third-party partners. Delivery times are estimates and not guaranteed. Risk of loss passes upon delivery to your address or to the delivery partner per applicable terms.
  • Third Party Platforms: If you order through services like delivery apps, their terms apply in addition to ours. Disputes related to their service must be directed to them.

Account Registration

Some features may require an account. You agree to provide accurate information, keep your credentials confidential, and accept responsibility for all activities under your account. We may suspend or terminate accounts for suspected fraud, abuse, or violations of these Terms.

Promotions, Coupons & Gift Cards

  • Promotions/Coupons: Subject to published terms, may be limited by time, quantity, or location, and can be modified or withdrawn at any time.
  • Gift Cards: Treat like cash; not replaceable if lost or stolen. Not redeemable for cash except as required by law. Additional terms may apply.

User Content & Reviews

If you submit reviews, photos, or other content, you grant IBurgers a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, translate, and display such content in connection with the Services and marketing. You represent that you own or control the rights in your submissions and they are lawful, accurate, and not misleading.

Acceptable Use

  • Do not misuse the Services (e.g., reverse engineer, overload, scrape without permission, or interfere with security).
  • Do not submit unlawful, infringing, defamatory, obscene, or otherwise objectionable content.
  • Do not impersonate others or misrepresent your affiliation.

SMS/Email Communications

If you provide your phone number or email, you may receive order updates and, where permitted, marketing messages. For SMS: reply STOP to opt out and HELP for help. Message/data rates may apply. See our Privacy Policy for details.

Intellectual Property

The Services and all content (including menus, text, graphics, logos, images, and software) are owned by IBurgers or its licensors and are protected by intellectual-property laws. No rights are granted except as expressly set out in these Terms. You may not use our trademarks without prior written permission.

Third Party Links & Services

Our Services may include links to third-party websites, tools, or plugins (e.g., maps, reviews, delivery apps). We are not responsible for their content or practices. Review their terms and policies before using them.

Privacy

Your use of the Services is subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and share information.

Disclaimers

  • The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

Limitation of Liability

To the fullest extent permitted by law, IBurgers and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; or for lost profits or revenues; arising out of or in connection with your use of the Services. Our total liability for any claim shall not exceed the amount you paid for the applicable order giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless IBurgers and its affiliates from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or violation of these Terms.

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, labor disputes, pandemics, supply-chain issues, utility failures, or governmental actions.

Changes to the Services or Terms

We may modify or discontinue any part of the Services at any time. We may update these Terms from time to time; the “Effective Date” above reflects the latest version. Continued use of the Services after changes means you accept the updated Terms.

Governing Law & Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, unless applicable law requires otherwise.

Dispute Resolution (Informal First)

Before filing a claim, you agree to contact us at info@iburgers.com to attempt to resolve the issue informally. Nothing in this section limits either party’s right to seek injunctive or other equitable relief.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of such right or provision.

Entire Agreement

These Terms, together with any order confirmation and referenced policies (including our Privacy Policy and Cookie Policy), constitute the entire agreement between you and IBurgers regarding the Services.

Contact Us

Questions about these Terms? Contact info@iburgers.com or write to us at the address above. For order issues, you may also call +1 (646) 448-4686.